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I ordered a PDF pattern. How do I download it?

You will see a link to download your pattern after your payment is successfully processed. You have 3 attempts to download it, and after 10 days the link will expire. Download the pattern onto a device you can save/print it from.

 

My download attempts are all used up or the download link has expired. What do I do? Can you just send it to me?

You can send me at email ([email protected]) and I can reset your download attempts. I prefer all purchased patterns to be downloaded directly from the website instead of me just emailing you the pattern. (Downloading “stamps” it with your name to discourage sharing with others who haven’t bought the pattern, offering me some protection as the designer, emailing it to you doesn’t.)

Do you ship internationally?

Yes, we do! Make sure to choose your country from the dropdown menu field under your billing name (see below). Also, if I overcharge you for international shipping, I will refund you when I process your order.

How will my order be sent? How soon?

I ship all packages via USPS first class postage with a tracking number. I usually ship out every day (the beauty of living very close to a Post Office). If there is an unforeseen delay, I will email you to let you know.

How do I know if my order has shipped?

When the postage label is created, you will receive an email to notify you that your order has been completed, with a tracking number. If you don’t see this, please check your spam or junk folder.

 

I didn’t receive an email saying my order shipped, what should I do?

Please check your Spam email folder first, these can often go in there. If you don’t see it there, and it has been more than 48 hours since your order was placed, please email me at [email protected].

 

USPS Tracking information seems to be stalled and not updating, what should I do?

These delays happen in the world of First Class packages, and often the package will begin to move along again, with no explanation for the delay (weather? bottom of the mail truck?). Its frustrating, but (sometimes much) higher postage fees is just as frustrating.

What type of materials do you use to ship your products?

I am currently switching over all my shipping envelopes and packing materials to eco-friendly, reusable, recyclable packaging. Thank you for caring about the environment

What is your return policy?

I want you to love what you order from my store, and will do everything possible to explain details thoroughly, take accurate photos that give a real sense of what the item is, package items securely, and ship promptly. If you are unhappy with your purchase, please contact me and let’s see how we can make it right.

 

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